At first I felt pretty good about my rental in Antwerp. I booked the car through QEEQ. I picked it up around the morning of December 23rd 2025. It was a bit cold in Antwerp and the staff at the Enterprise counter gave me a Peugeot 5008. It was manual and had seven seats. The car looked quite new. I was thinking about my route and how many kilometers I would drive. I did not think there would be any trouble with the bill later. There was one bad moment during the trip. One day I locked the key inside the car by accident. I was just standing next to the car in the wind and my brain was totally blank. I kept thinking I was in big trouble and it would cost a lot of money. I called roadside help and they came and solved it. I was safe and the car was fine but in my mind there was a big question about how much this would cost me. The real problem started after I returned the car. I brought the car back around the morning of January 6th 2026. I parked it and the check was very fast. The counter staff did not say anything special. I thought it was all done and I just needed to wait for the deposit to be released. About one month later I checked my credit card and saw a big charge. The amount was much higher than what I remembered I had to pay. In that moment I got nervous and thought maybe they used my deposit or charged me extra. I contacted their support team and sent all the screenshots of my bill. To be honest I could not really understand all the English items and numbers at the start. I just felt the number was scary. One thing that surprised me was that the same person kept following my case and the tone was always calm and patient. It did not feel like I was talking to a cold system. When I was worried I felt a bit more relaxed because I knew someone was watching this for me. They checked with the rental company and then explained to me that part of the bill came from the time I locked the key in the car and called roadside help so there was a damage related fee. Another part came from extra mileage because this rental had a distance limit and I drove more than that. I have to say at first I did not want to accept the damage part. In my head I said the car was not broken so why is this called damage. They explained in simple words that this fee was how the company counted the roadside help. We talked several times. I asked many small questions. Sometimes I felt I was asking too much but the person kept checking every number for me. They helped me see which amount I should have paid at the desk and which amount came later. They also reminded me to see if the big charge I saw was the final amount and if the deposit was really taken or if the bank just still showed it as frozen. I felt like someone was taking care of me and guiding me through a mess of numbers. When all the amounts finally made sense I could look at the bill and not feel lost. I knew which part was for roadside help and which part was for extra kilometers and which part was normal payment at the counter. For me the main feeling was that someone stayed with me from the start until everything was clear. It was not just one standard reply and goodbye. I was alone in another country and I use English as a foreign language so a big bill like this really made me feel unsafe. They slowly removed that fear by explaining everything in a way I could follow. Even when I repeated some questions they still answered with details and did not rush me. As an overseas visitor that steady follow up and clear help made a big difference for me.
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