Here’s what happened. I rented a car in Brisbane, and everything went smoothly at first. But later, I noticed I was charged twice for something. It really bothered me because it wasn’t a small amount. I contacted their customer service, explained the issue, and provided screenshots of the charges. Honestly, I was a bit worried at first since these things can be tricky to resolve. But their support team kept following up. Every time I asked for updates, they patiently explained that they had contacted the car company and were urging them to process it. Although it took some time, I could feel their effort. In the end, the supplier confirmed the issue and refunded the extra charge. I felt relieved and appreciated how attentive their service was.
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