At first, I was really upset because I booked a Mini Van, but when I picked up the car, I got a 7-seater SUV—Mitsubishi Outlander. Even though it was also a 7-seater, I felt it wasn’t the type of car I wanted. I kept thinking, “Is this a downgrade? Why did this happen?” So, I contacted their customer service to get an explanation. The customer service team responded quickly. They asked a lot of details, like the model I received and whether it had seven seats. Then they told me they would contact the supplier to verify the situation and get back to me as soon as possible. While waiting, I felt a bit impatient, but every time I sent a message, they replied quickly and updated me on the progress. A few days later, they informed me that the supplier confirmed the car was in the same group and not a downgrade. However, they understood how I felt, so they offered some compensation. At first, I thought the amount wasn’t enough, but they were very patient and kept following up. In the end, they provided a solution that satisfied me. The whole process made me feel cared for. Although things didn’t go smoothly at the beginning, their service made me feel at ease. QEEQ’s service is really great.
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