Our car rental experience started off as a nightmare. I was traveling with my wife and kids in London and had booked a 9-seater car through QEEQ to drive to Manchester. However, when I arrived at the pick-up location, the car rental staff told me they couldn’t provide the car! I had all the necessary documents, but they insisted they couldn’t verify my booking. We spent a long time negotiating at the counter, and even my brother ended up paying $610 to get a replacement vehicle. This was incredibly frustrating, and to make it worse, the whole process took over two hours, forcing us to cancel our subsequent plans. After this, I reached out to the platform's customer support for help. They patiently listened to my issue and started following up with the car rental company. They kept me updated on the progress and worked hard to resolve the situation. Although it took some time, their efforts made me feel valued. Eventually, they confirmed that my booking was not used and ensured I wouldn’t be charged extra. While this experience had its challenges, the professionalism and patience of the customer service team left me with a stronger trust in the platform.
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