Honestly, I was really worried at first that this refund issue would drag on forever. Here's what happened: last December, we rented a car in Cancun, Mexico, hoping to enjoy a nice family vacation. But after returning the car, I noticed something wrong with the bill. The supplier had overcharged us by $573.56. I immediately contacted the platform, and their customer service assured me they would handle everything. From that point on, they really followed up closely. I remember one day I couldn't help but message them to check the progress. The customer service quickly replied, saying they were already in communication with the supplier and asked me to provide my bank account details for the refund. I could feel they were genuinely trying to solve the issue for me. Later, the supplier finally agreed to a full refund, but the platform's service team went further and continued to appeal for the price difference. Although the whole process took some time, every time I had questions, the team patiently responded and even proactively updated me about the progress. While this situation was a bit troublesome, their service made me feel valued. Without their follow-up, I wouldn't have been able to get my money back so smoothly.
Odkryj, jak nasza usługa pomogła innym klientom
