At first, I was really looking forward to this car rental because the website showed that the car had a large trunk space, enough for six 24-inch suitcases. However, when I arrived at the pick-up point in Rabat, Morocco, I was told it could only fit one suitcase and three bags. I thought, "How is this possible? It was clearly stated when I chose the car." So, I immediately contacted the platform's customer service, hoping they could help me. The customer service team responded quickly. They patiently listened to my situation and assured me they would follow up throughout. Later, they confirmed that the luggage capacity information provided by the car company was indeed incorrect and helped me get compensation for upgrading the vehicle. Throughout the process, the customer service team kept in touch and updated me on the progress, making me feel truly cared for and valued. Although it was a bit of a hassle, the issue was resolved properly in the end, and I was very satisfied with their service.
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