I originally booked a fuel car, but when I arrived to pick it up, I was told only electric cars were available. The staff said I would only need to charge it twice, but that was far from true. My planned 8-hour drive turned into 18 hours because I had to charge the car 7 times, each taking an hour. This seriously disrupted my trip. When I returned the car, the staff suggested I contact the platform's customer support to resolve the issue. So I reached out to them, and their response was impressively quick. The customer service team followed up on my issue and appealed to the car rental company, eventually securing a refund for me. Although the process was a bit complicated, their dedication and patience made me feel well taken care of, and I truly appreciate it.
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