During my trip in Sofia, Bulgaria, I rented a car with my child, and everything seemed fine at first. However, after returning the car, I realized the deposit was not refunded promptly. At first, I thought it might just take some time for the bank to process, but weeks passed and still nothing. I started to feel anxious because traveling with a kid is already expensive, and that deposit was important to me. So, I reached out to their customer service. Initially, I was a bit worried because I had heard that resolving such issues might take a long time. But from the very first contact, their attitude reassured me. They listened to my concerns patiently and assured me that they would follow up on this issue until it was resolved. Later, I would occasionally receive updates from them about the progress. Once, I asked them, "Can you really help me get my deposit back?" They confidently replied, "Don't worry, we will do our best to solve it." Their firm tone made me feel much more at ease. As time went on, I could see their effort. They not only contacted the car rental company but also helped me organize the necessary bills and documents. They even went as far as advancing the deposit refund when needed, ensuring I wouldn’t be troubled further. This one-on-one service made me feel genuinely cared for and valued. In the end, the deposit issue was resolved smoothly. I’m truly grateful to their customer service team. Their professionalism and patience left a very positive impression on me throughout the process. Although there were some hiccups at the beginning, their service made me feel that choosing QEEQ was a wise decision.
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