I was so upset! When I arrived at the Avis branch in Panama City to pick up my car, they told me there were no cars available! I was on time and even provided my boarding pass as proof. The staff said it was because the previous customer didn’t return their car on time, but that’s not my fault. I immediately contacted their customer service, and the whole process made me feel really cared for. The support team kept me updated and assured me they were working on a solution. I heard that the car rental headquarters initially said they could only cancel my booking, but their team didn’t give up and kept following up. In the end, they managed to get me a full refund with no extra charges. Even though it was a bit of a hassle, their service truly made me feel valued.
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