I was really frustrated at first. Here's what happened: I rented a car in Amman, Jordan, and got into an accident during the trip. The rental company told me my insurance was invalid. I couldn’t believe it because I had purchased full coverage. To make things worse, they said the car was totaled and demanded $1,807.04 for damages. At that moment, I felt like the whole world was against me. Then, I contacted their customer service team, and to my surprise, they were incredibly helpful. The support staff guided me step by step to organize all the necessary documents, including the police report, damage photos, and payment receipts. Every time I had a question, they responded quickly and even communicated with the rental company on my behalf. In the end, they confirmed that the rental company would refund $1,411.27 for the damages. For the remaining towing and document fees, the staff suggested I claim them through the AXA full coverage. They also guided me on how to submit the claim, which made me feel very reassured. Although the process was a bit complicated, I’m very thankful for their patience and assistance. Without them, I’d still be worrying about all these charges. Overall, despite some bumps along the way, their service made me feel truly cared for.
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