Why does traveling alone make problems feel so much bigger? This time in Los Angeles, picking up my car didn’t go as planned. I arrived at the Budget counter, excited to get my reserved Ford Edge, only to be told they couldn’t find my booking in their system. I was stunned. I had double-checked everything before. How could this happen? The staff at the desk asked me to wait, and their attitude was a bit indifferent, which made me even more uneasy. I immediately reached out to their customer service to figure out what went wrong. When the call connected, the voice on the other side was calm and reassuring, which helped me relax a little. They asked me to explain the situation and promised to follow up right away. At that moment, I thought, at least someone cares about my issue. While waiting, I couldn’t help but recall my past experiences with other platforms. Back then, I always had to chase different departments endlessly when problems arose, and no one ever really helped. But this time was different. Their customer service quickly contacted Budget, confirmed my booking details, and discovered a system input error. Shortly after, the desk staff informed me the issue was resolved, and I could pick up my car. Sitting in the car, I finally felt relieved. Honestly, having such attentive service while traveling alone makes you feel looked after. Although it started with a hiccup, their quick response left me with a great impression of this rental experience.
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