I was standing at the car rental counter at Seattle Airport, feeling a mix of emotions. The staff there told me that since I only had a US driver’s license and not a non-US one, they couldn’t rent the car to me. Hearing this, I felt both confused and a bit helpless. At that moment, I wasn’t sure what to do next. Fortunately, I reached out to their customer support. The support team quickly took over my issue. They listened to my situation patiently and assured me they would contact the rental company to confirm if a refund was possible. What comforted me was that they kept me updated throughout the process. A few days later, they informed me that the rental company had confirmed I didn’t pick up the car and agreed to a full refund. During the whole process, I felt their professionalism and efficiency, and my problem was resolved properly.
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