At first, I was really stressed because I faced several issues when picking up the car. The car rental company didn’t answer my calls, so I had to take a taxi to their office. When I arrived, they asked me to pay extra fees like a background check and third-party insurance, saying I couldn’t take the car without them. I felt so helpless because I clearly remembered my booking already included these coverages. Later, I contacted their customer service and explained my situation. To my surprise, the service was very professional and efficient. They quickly followed up on my issue, confirmed with the rental company that some charges were unnecessary, and helped me successfully file a claim. In the end, I received a refund notification, which was such a relief. Throughout the process, their service made me feel cared for, and my problem was properly resolved.
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