I was honestly a bit frustrated. My business trip to Los Angeles was tightly scheduled, and I had booked a Ford Mustang Cabrio convertible, which would not only be convenient but also leave a great impression on my clients. However, when I arrived at the rental counter, the staff told me they didn’t have the car I reserved. Instead, they handed me a CHEVROLET TRAILBLAZER, an SUV, which was completely different from what I needed. I was upset and in a hurry, so I had no choice but to take the car and leave. All the way, I kept thinking about how this couldn’t just be left unresolved. So I reached out to their customer support and explained my situation and concerns. What impressed me was how patient they were. They listened carefully and immediately started investigating. They kept me updated throughout the process. Although the rental company initially claimed that the SUV was more expensive, they didn’t give up. They continued negotiating with the company and finally confirmed that I was indeed entitled to a refund for the price difference. In the end, they managed to secure a refund of 146 CNY for me. I felt relieved, not because of the amount but because it made me feel valued. Although the process took some time, their efficiency and dedication made me feel that choosing QEEQ was the right decision.
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