During my trip to Ibiza, Spain, I rented a Volkswagen T-cross. Everything seemed fine, but after returning the car, I was charged $340.48 for vehicle damage. I was very confused because I had carefully checked the car when I picked it up and found no issues. Luckily, I had purchased AXA Full Coverage insurance, which gave me some peace of mind. I immediately contacted their customer service and submitted all the necessary documents, including the rental agreement and insurance policy. Their staff was very patient and guided me step by step through the claims process. Although there were some complexities in matching the payment records with the damage records, I always felt they were handling my case seriously. In the end, I received a full reimbursement, which made me very happy. This experience reinforced the importance of having comprehensive insurance and made me trust their service even more.
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