When I rented a car in London, I thought everything was perfectly arranged, but there was a small issue when returning the car. I noticed a scratch on the wheel rim. It wasn’t too bad, but I knew the car rental company would deduct from my deposit. As expected, they charged me GBP 1505, but later refunded GBP 910.79, leaving a difference of GBP 594.21. I was a bit panicked, wondering if I’d just lost that money. Fortunately, I had purchased AXA Full Coverage beforehand, which gave me some relief. Then I contacted their customer service to file a claim. At first, I was worried because I heard the system defaults to payouts in USD or EUR, but I preferred to get compensated in GBP. The customer service assured me it wasn’t an issue as long as I provided a UK account under the main driver’s name. I felt relieved and quickly submitted all the required documents, including the return report and the POS receipt. Honestly, I was still a bit nervous during the waiting process since it was my first time dealing with such a claim. But to my surprise, the claim went through very smoothly. In just a few days, I received GBP 594.21 directly into my account. The whole process was a bit complicated, but the final result was very satisfying. AXA Full Coverage really proved to be worth it.
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