Renting a car in Glasgow, UK, was supposed to be a smooth experience. I booked a Jeep Avenger from Avis through QEEQ. However, after returning the car, I was surprised to find some additional charges for minor damages. I was confused because I had purchased AXA Full Coverage, which should cover such damages. I immediately contacted their customer service and submitted all the necessary documents, including the rental contract. At first, I was a bit worried because the car rental company was slow to respond, but their team kept following up and updating me. They even worked with the insurance company to confirm the currency and amount, ensuring all details were accurate. Finally, by mid-December, my claim was approved, and all the charges were fully reimbursed. This gave me great peace of mind, especially knowing that I was well-supported throughout the process.
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