When I returned the car at Budapest Airport, I had mixed feelings about the whole rental experience. Everything seemed smooth when I picked up the car in Cluj-Napoca, Romania. However, later the staff at the rental desk told me that the insurance I bought through the platform was invalid and convinced me to purchase extra insurance. With my kids and limited time, I had no choice but to trust them. Later, I felt something was off and reached out to their customer service. The support team was incredibly patient, carefully understanding my situation and helping me verify the charges from the rental company. Although the rental company eventually confirmed that the extra insurance was non-refundable, the entire process made me appreciate their professionalism and efficiency. The constant follow-up from the support team made me feel truly cared for.
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