I remember the day I picked up the car. The sunlight in Quito was especially bright. The staff at the rental office only spoke Spanish, and I could only manage a few basic greetings. Things got a bit tricky when they told me I had to purchase extra SLI insurance to get the car. I tried to explain that I already had insurance, but the language barrier made it difficult. I called their customer support, and they answered quickly. After listening to my situation, they immediately contacted the rental office to sort things out. Although the staff at the office was a bit firm, the team kept following up on my case. In the end, they confirmed the extra insurance charge and compensated me through the worry-free service. Throughout the process, I felt cared for and supported, even in a foreign country.
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