At first, I was really upset. When picking up the car, the counter staff told me that I had to purchase additional SLI insurance or I wouldn't be able to get the car. I had already prepaid for insurance, but they insisted that without SLI, I would need to leave a deposit of up to $32,000. I tried to argue, but they said it was mandatory. In the end, I had to pay $184.2 for SLI to get the car. At that moment, I felt really frustrated, like I was being forced to spend extra money. Later, I contacted their customer service and explained the situation. To my surprise, they resolved it quickly and reimbursed me for the SLI cost. That made me feel much better, at least I didn’t lose that money unfairly. Although the process was a bit frustrating, their Worry-Free Service really made me feel protected.
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