Why would I choose a platform again? Because they truly care about your problems. I rented a car in Cusco, Peru, and originally booked a Toyota Yaris, but was told at the counter that only a KIA Picanto was available. The car company also charged additional taxes, which upset me. I contacted the platform's customer service, and they kept following up on my issue and communicating with the car company. In the end, they helped me get a downgrade refund and partially resolved the tax issue. Although it took some time, their service made me feel cared for.
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