“Why are you smiling like that?” my friend asked me on a video call. I moved my phone closer and said “I just found out I got some money back and I did nothing.” A few days earlier I had booked a car in Amsterdam for early June using QEEQ. I planned to pick up the car around the afternoon of June 3 in the city and return it around the afternoon of June 7. It was a Toyota Yaris from Budget, an automatic small car with four doors and five seats. It looked pretty nice. I just paid the price I saw on the page and did not think too much. I only wanted to lock the transport for my trip. Later one day I was in my dorm checking emails. I saw a new email from them that said my booking was updated. My first thought was that something went wrong. I felt a bit nervous and opened it right away. The message was very simple. It said the price had gone down and they had rebooked the car for me and would send the price difference back to me. I just stared at the number for the price difference for a while. When I changed it to my own currency it was not a huge amount but it felt like I had found money by surprise. I thought about it and realized I did not check any price in these days. I did not open other sites. They just watched the price for me. When I talked with my friend he asked “Did you chat with them and ask for a better price?” I said “No I did not. I did not even contact customer service. It was this thing called Price Drop Protector working for me.” When I booked the car I clicked this service without thinking too much. I only remembered it said it can save money for me if the price goes down. I tried to remember the booking day again. I was in a quiet corner in the school library. I was looking at flights and rental cars at the same time and my head felt a bit messy. The prices all looked close. On the page it said that if the price dropped later they would book again for me and give me the difference. I said to myself in my head “Will it really drop?” I did not expect that a short time later it really happened. I told my parents about this. My mom said “Are you sure this is not a trick?” I sent her a screenshot of the booking page. It clearly showed the old price and the new price and the money that came back. I told her “I did nothing. They just sent it back.” My dad laughed and said this kind of service is good for young people like me who do not want to check prices every day. I also did a small calculation in my head. The money I got back is enough for one or two simple meals in Amsterdam or maybe one extra small place to visit. The important part is it made me feel I made a smart choice even though I did not spend extra time on it. Later my friend asked “Will you use this service every time?” I said “I think yes. I do not need to do anything. If the price stays the same then nothing happens. If it drops I get a small surprise.” When I said this I remembered my face when I opened that email. It was like finding an old jacket and seeing some money inside the pocket. The whole story is just about a price going from higher to lower. But for a student like me this auto refund experience is pretty fun. It makes me feel that even when I am busy with exams and trip planning someone is watching that small amount of money for me and will save it for me when there is a chance.
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