I booked my car on QEEQ because I was going to stay in Melbourne for a few days. Around the night of April seventh I was checking my trip on my phone and looking at my credit card bill. I was doing some simple math in my head about how much this car rental would cost me. Then I saw a new email in my inbox that said my new booking was confirmed. At first I thought I made some mistake and booked twice. I felt a bit nervous and I was scared they might charge me extra. I opened the email and then I saw it was because I chose their Price Drop Protector when I booked. The email explained that they helped me rebook the same car with a lower price. It was still with the same rental company near Melbourne and the time was almost the same. I would still pick up the car on the afternoon of April eighth around one and return it on April tenth in the afternoon. The only difference was the price. It was a few Aussie dollars cheaper than my first booking. I checked the numbers and it was real. I felt a bit shocked and also happy like I suddenly got free money. The funny part is that I did nothing during this whole thing. At that time I was thinking about where to go in the city and which cafe or beach I wanted to visit. I was not looking at prices at all. When I noticed what happened the price difference was already back to my account. I usually do not like trouble and I thought I would need to talk to customer service and ask for a refund but this time I did not need to do anything. They just fixed it for me. Later I told this story to my friend. I said the original rental price was already fine for me and I was okay with it. Then the price went down and they rebooked it for me and gave me the difference. That felt much better than me trying to watch the price every day. I care about my budget and I like to know where my money goes so seeing the price drop and still not having to do any extra work made me feel really good.
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