Why was I charged extra after returning the car? On the return day, I thought everything went smoothly. The staff checked and said there was no problem. But a few days later, I noticed a charge of 948.47 USD. I had no idea what it was for and felt really uneasy. After contacting their customer service, they responded quickly and followed up on my issue. They communicated with the rental company and got the reason and proof for the charge. It turned out to be for a damaged screen inside the car. Although I was still unhappy with how the rental company handled it, the customer service made me feel supported and less helpless.
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