I was a bit nervous at first. Our family had just finished our trip in Tokyo, and early on December 10 when we returned the car, we noticed some scratches on the vehicle. As a mom with two kids, I worried if this would disrupt our plans or cause unexpected expenses. Luckily, I had chosen AXA Full Coverage insurance when booking through QEEQ. So, I immediately contacted their customer service. They quickly informed me to provide some documents like the driver's account details and photos of the damage. After I submitted them, they forwarded everything to the insurance company promptly. The whole process was much smoother than I expected. Although there was some waiting, they kept me updated, and by December 12, the claim amount was confirmed. In the end, the insurance company fully covered all our losses. The entire experience made me feel very reassured, especially when traveling with kids, as extra troubles can really affect the family mood.
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