My car rental experience didn’t start smoothly. At the counter in San Salvador Airport, the staff told me I had to pay an extra third-party liability insurance fee of $16.95 per day plus tax, along with another $71.11 they said was temporary until they received the full payment for the rental. This confused me because when I booked through QEEQ, it clearly stated that all insurance was included and nothing should be paid at the counter. I contacted their customer support immediately, hoping to resolve this issue quickly. The support team explained that they would need to wait until the car was returned to confirm the exact charges and asked me to be patient. After returning the car, I reached out to them again and explained the situation. They promptly checked with the rental company and confirmed that the charges were for additional insurance the rental company required, unrelated to my booking. In the end, they provided compensation, which made me very satisfied. Although the process was a bit bumpy, Worry-Free Service truly made me feel secure, and the issue was properly resolved.
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