I was excited when I arrived at the Avis rental counter, ready to pick up my car for an important business trip. However, things took a turn when I presented my AXA full coverage letter and a letter from my credit card company for insurance. The staff told me I had to purchase additional insurance before I could take the car. I couldn’t understand why this was necessary when I had everything prepared. Left with no choice, I ended up paying an extra 336.92 CNY for the insurance. Although the pickup process was frustrating, I reminded myself that I had purchased their Worry-Free Service, which should help resolve such issues. Sure enough, after returning the car, I immediately contacted their customer service and sent all the details and proof. While I was initially worried about how smoothly it would go, they followed up on my claim and confirmed the refund amount. Eventually, they reimbursed me the 336.92 CNY. This experience showed me how reliable the Worry-Free Service is. Although the process had some ups and downs, the issue was resolved in the end.
Odkryj, jak nasza usługa pomogła innym klientom
