At first, I was really frustrated. I had booked a car in advance, but due to a flight delay, I arrived late at Milan airport. It was already midnight, and I tried contacting the car rental company Europcar to discuss a solution. However, no one answered their phone. I called multiple times, and even QEEQ's customer service tried six times to reach them, but still, no response. In the end, I couldn't pick up the car and had to make last-minute arrangements with Avis. This experience left me very disappointed. Later, I remembered I had purchased their 'Worry-Free Service,' so I quickly contacted QEEQ's customer service. To my surprise, they processed my compensation request promptly. I submitted proof of the flight delay, call logs, and the rental receipt from Avis. The customer service staff patiently verified all the information. Not long after, I received the compensation. This made me feel much better, at least I didn't have to bear the loss due to someone else's fault. Although the experience started terribly, QEEQ's service made me feel it was still trustworthy.
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