The lights at Istanbul airport were very bright at night and I booked my car on QEEQ. I picked up a small Ford around the night of February 11th 2026. The pick up felt normal and fast. I did not think too much because I had AXA Full Coverage and I felt kind of safe. The real problem started after I returned the car. Around February 13th in the evening I brought the car back on time. The staff at the rental counter checked the car very quickly and told me I could leave. Later when I checked my card bill I saw several extra charges. One big part was for cleaning and there were some other fees that I did not understand. A small part of the deposit also did not show as returned. I got a bit stressed because the total amount was not small. I went to ask the rental counter first. They just gave me some papers that were hard to read and said it was for cleaning and other things. I felt more confused so I decided to contact the support team. I also told them that I had bought AXA Full Coverage and I was worried this might be a long and hard case. They asked me to send all the papers I could find. I took photos of the rental contract and my credit card bills. I am just a normal traveler and all these numbers and codes were difficult for me so I checked them one by one. They told me that part of the cleaning fee could be claimed under this insurance. When I heard that I felt a lot more relaxed. After that some time passed. They kept checking with the rental company about the unclear charges and asked me once more for a clear screenshot of the cleaning fee on my bill. I sent everything they needed and then I just waited. At one point they also explained that the deposit part needed to be handled by the rental company itself so I focused on the cleaning claim first. One day I checked my credit card again and I saw a new incoming amount. It was almost the same as the cleaning fee. I checked the emails and the bill several times and then I knew they had paid this part back to me. At that moment I really felt that buying this insurance was worth it. If I did not have it I think I would just lose that cleaning money and take it as a bad lesson. Now when I think about it I was very annoyed at the extra charges at the start but at least the cleaning part was refunded in the end and that made me feel much better about the whole rental.
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