You've booked wisely, but the pickup process is another critical checkpoint. Stay vigilant.
Before you even put the key in the ignition, conduct a thorough inspection of the vehicle. Do not rush this step, even if there's a queue behind you. Look for every single scratch, dent, scuff, or chip, no matter how small. Check the bodywork, bumpers, wheels, and especially the windshield.
You will be handed a rental agreement. Do not sign it blindly. Take a moment to read it. Check that the final price matches your booking confirmation. Verify the insurance policy you have and ensure no extra coverage has been added without your consent. Confirm all additional charges are ones you agreed to.
Rental agents are often trained in upselling. They will likely offer you upgrades, a GPS unit (when your phone works perfectly well), or their expensive Super CDW insurance. If you have already arranged these things or don't need them, be prepared to decline. A polite but firm "No, thank you, I'm already covered" is all you need. If you've pre-booked zero-excess insurance through a platform like QEEQ, you can confidently state that you have your own comprehensive coverage.