Surabaya Airport Car Rental Guide SUB How to Pick Up Your QEEQ Car Fast

Detailed step by step guide for QEEQ customers picking up rental cars at Surabaya Juanda International Airport SUB. Explains the difference between Terminal 1 domestic and Terminal 2 international, how to find car rental counters, major brands available like TRAC Astra Rent a Car Avis and Europcar, operating hours, essential documents including passport US driver license and International Driving Permit, plus a practical checklist for a smooth pickup and vehicle inspection.

QEEQ Customer Guide

Your Ultimate Guide to Picking Up a Rental Car at Surabaya Airport (SUB)

Welcome to Surabaya! You've made an excellent choice securing your transportation in advance with QEEQ, and you're just a few steps away from starting your Indonesian adventure.

Navigating a new airport can be daunting, but it doesn't have to be. This guide is designed specifically for you, a QEEQ customer, to provide clear, step-by-step instructions for finding and collecting your rental car at Juanda International Airport (SUB).

Our goal is to make your pickup experience completely seamless and stress-free.

As a professional car rental platform, QEEQ offers you the following advantages to make your rental experience even better:

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Know Your Terminal

First things first: Juanda International Airport (SUB) has two main passenger terminals, and your pickup location depends on which one you arrive at. It's crucial to check your flight details to confirm your arrival terminal.

Terminal 1

Terminal 2

Terminal 1 — Domestic Flights

This is the primary terminal for domestic flights within Indonesia.

Rental Car Pickup at Terminal 1 (Domestic)

If your flight arrives at Terminal 1, you'll find the car rental services conveniently located within the main building. The car rental counters at T1 are grouped together in a dedicated area within the public arrivals hall. After you collect your bags and exit the secure baggage claim area, you will easily spot them. They are typically arranged in a row, making it simple to find the specific company that is servicing your QEEQ booking.

Follow Arrivals Signs
After deplaning, follow the signs for "Arrivals" and "Baggage Claim" ("Pengambilan Bagasi").
Collect Your Luggage
Collect all your checked luggage from the carousel.
Exit to the Arrivals Hall
Exit the baggage claim area through the sliding glass doors into the main public arrivals hall.
Find Your Rental Counter
Once in the arrivals hall, look for signs pointing to "Rental Mobil" or "Car Rental." The counters are located in this main hall, so you won't need to exit the building. Find the counter for the rental company listed on your QEEQ voucher to begin the paperwork.

Rental Companies at Terminal 1

TRAC Astra Rent a Car

A trusted local provider with a strong presence across Indonesia, offering reliable vehicles and service.

Local

Avis

An internationally recognized brand providing consistent quality and a wide range of vehicle options.

International

Other Local Providers

Terminal 1 also hosts a variety of other trusted local car rental agencies to serve your needs.

Local

Rental Car Pickup at Terminal 2 (International)

For those arriving on an international flight or with Garuda Indonesia, your pickup point will be Terminal 2. The car rental counters in Terminal 2 are located inside the arrivals hall, immediately after you exit the customs area. This centralized location means you can complete your rental agreement before stepping outside.

Clear Immigration
Proceed through immigration (passport control) first.
Retrieve Your Luggage
Continue to the baggage claim area to retrieve your luggage.
Pass Through Customs
With your luggage, proceed through the customs checkpoint.
Locate the Rental Counter
As you exit customs into the public arrivals hall, scan the area for the "Car Rental" or "Rental Mobil" signs. The counters for various rental companies will be clearly visible, usually off to one side of the hall. Locate the provider specified on your QEEQ confirmation to get started.

Rental Companies at Terminal 2

Terminal 2 is well-serviced by major rental brands that cater to international travelers.

TRAC Astra Rent a Car: A leading Indonesian car rental company with dependable service and a diverse fleet.
Avis: A globally recognized brand offering a seamless rental experience for international travelers.
Europcar: A major international provider known for quality vehicles and excellent customer support.

Essential Information for Your Pickup

Operating Hours

Most car rental counters at both T1 and T2 generally operate from early in the morning until late at night, typically from 6:00 AM to 11:00 PM. However, operating hours can vary between companies. It is absolutely essential to check your QEEQ confirmation voucher for the specific hours of your rental provider. If you have a late-night or very early-morning arrival, confirming this information beforehand is crucial for a smooth handover.

Contact Information

Flight delays and unforeseen issues can happen. The best way to communicate any changes to your arrival time is by contacting the local rental office directly. Your QEEQ rental voucher is your most important document here. It will list the direct, local cell phone or landline number for the airport branch handling your rental. We strongly recommend saving this number in your cell phone before you travel so you can call them easily in case of any delays.

Quick Checklist

Smooth Pickup Tips

Review this checklist before you arrive to ensure a seamless rental car pickup experience.

Quick Checklist for a Smooth Pickup

Confirm Your Arrival Terminal
Before you even land, double-check if your flight is arriving at the domestic T1 or the international T2.
Follow the Signs
Once in the arrivals hall, look for the universal "Car Rental" signs or the Indonesian equivalent, "Rental Mobil."
Have Documents Ready
Have your QEEQ voucher (digital copy is fine), passport, valid U.S. driver's license, and an International Driving Permit (IDP) — required by law for foreigners to drive in Indonesia.
Check Your Voucher for Details
Your QEEQ voucher is your best friend. It contains the rental company's name, their specific operating hours, and the local branch phone number.
Inspect Your Vehicle
Before you drive away from the airport parking garage, take a few minutes to walk around the car with the rental agent. Note any pre-existing scratches or dents on the rental agreement form and take photos with your phone for your own records.

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