This guide provides step-by-step instructions for a smooth rental car pickup experience at Toronto Pearson International Airport (YYZ), including necessary documents and terminal navigation.
Toronto Pearson International Airport (YYZ)
Clear, easy-to-follow, step-by-step instructions for finding your vehicle, whether you arrive at Terminal 1 or Terminal 3.
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Welcome to Toronto! After a long flight, the last thing you want is a confusing or stressful experience picking up your rental car.
This guide is designed to give you clear, easy-to-follow, step-by-step instructions for finding your vehicle at Toronto Pearson International Airport (YYZ). Whether you are arriving at Terminal 1 or Terminal 3, we will help you navigate from the baggage claim to the driver's seat with confidence.
Before You Arrive
Save time at the counter by having these essential documents organized and accessible.
Step 1
Once you have cleared Canadian customs and immigration and collected your luggage from the baggage claim carousel, your next step is to head toward the rental car area.
The airport is well-signed. Look for the large overhead signs directing you to "Ground Transportation" and "Car Rentals". Follow these signs as you exit the secure arrivals area.
Step 2
The rental car counters for on-site companies are conveniently located inside the parking garages adjacent to each terminal. It is crucial to know which terminal you have arrived at.
From the Arrivals Level, follow the signs for "Car Rentals" or "Parking Garage".
You will be directed to a set of elevators.
Take the elevators down to Level 1 of the Terminal 1 Parking Garage.
As you exit the elevators on Level 1, you will see the rental car counters for all on-site companies directly in front of you.
Step 3
It is important to know whether your rental company is located on-site or off-site, as the pickup process is different.
If you have rented from an on-site company, the process is simple. After you complete your paperwork at the counter on Level 1 of the garage, your vehicle will be parked just steps away in a designated spot within the same parking garage. The agent will direct you to the exact location.
Some rental agencies operate from lots located outside the main airport area. These companies may have a courtesy phone or a small check-in counter in the terminal, but their vehicles are not in the terminal garage. After checking in, proceed to the designated "Off-Airport Rental Car Shuttle" pickup area on the Arrivals Level, outside the terminal doors. Look for signs indicating your specific rental company's shuttle bus. These shuttles run frequently and will take you directly to their off-site lot to complete your paperwork and pick up your car.
Company Directory
These companies have counters and vehicles located on Level 1 of the parking garages at both Terminal 1 and Terminal 3.
| Company Name | Location (Terminal 1 & 3) | Contact Number (Toll-Free US/Canada) |
|---|---|---|
| Avis | Level 1, Parking Garage | 1-800-879-2847 |
| Budget | Level 1, Parking Garage | 1-800-268-8900 |
| Dollar | Level 1, Parking Garage | 1-800-800-4000 |
| Thrifty | Level 1, Parking Garage | 1-800-847-4389 |
| Enterprise | Level 1, Parking Garage | 1-833-619-3658 |
| Hertz | Level 1, Parking Garage | 1-800-654-3131 |
| National | Level 1, Parking Garage | 1-844-393-9989 |
Company Directory
These companies are located near the airport and are accessible via a courtesy shuttle from the Arrivals Level. Companies include, but are not limited to:
Ace Rent a Car
Economy Rent a Car
Fox Rent a Car
Payless Car Rental
Routes Car Rental
Sixt Rent a Car
Zoom Rent A Car
Final Summary
For a hassle-free experience, just remember these key points.
Want to know about other travelers' real experiences picking up a rental car at YYZ? See their reviews on Trustpilot.
